Top Insurer Aligning Strategy and Execution

Top Insurance and Global Wealth player seeking to increase revenue while decreasing operating costs

Financial market continues to be disrupted, especially for global players. Post-COVID regulations, increased government controls, and increasing yet diverse customer expectations, especially for Global Wealth clients. This is amplified at the global scale, especially for businesses operating in highly polarized Asia.

Executives, especially in Global Wealth, often come with very high level of drive and motivation to match the ridiculous global competitive pressure and resulting executive pressures. This is not a place for faint-hearted. High-net-worth clients are loyal to their profits, not organizations.

It is in this context that we were asked to introduce higher focus on outcomes (via strategic use of OKRs) and reducing operating costs via evolving ways of working (via business agility).

Context

• North American and Asian Focus
• Impacting $Billions of annual revenue
• Focus on ~100 AVP / VP / EVP
• Engaging ~500 Director+ Leaders

Outcomes

• Increased focus on and success of very aggressive business outcomes
• Decreased operating costs, especially for BAU operations
• Increased employee engagement (help with high % turnover)

Services

• Executive Advisory for Canada and Global Wealth
• Partner in architecting Canadian transformation
• Introduce OKRs to top two levels of the organization for Canada
• Business Agility leadership training
• In-context leader coaching